Shipping policy

Welcome to John Warren. We’re committed to ensuring that your fragrance shopping experience is smooth, fast, and reliable.
This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders placed through https://johnwarrenluxury.com.

1. Order Processing Time

  • Orders are typically processed and dispatched within 2–4 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email or SMS confirmation once your order has been shipped.

2. Shipping Partners

We partner with trusted courier services to ensure safe and timely delivery of your products.
All shipments are handled through reputed logistics partners such as Delhivery, Blue Dart, DTDC, or other reliable carriers depending on your location.

3. Delivery Time

  • Metro Cities: 3–6 business days after dispatch

  • Non-Metro Cities: 5–9 business days after dispatch

  • Remote Areas: Delivery timelines may vary based on local courier availability

Please note that unforeseen delays (weather, strikes, or courier disruptions) may occasionally affect delivery times.

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹999 within India.

  • For orders below ₹999, a nominal shipping fee may apply (displayed at checkout).

  • Cash on Delivery (COD) orders may include an additional service fee as applicable.

5. Order Tracking

Once your order is dispatched, a tracking ID and courier link will be shared via email or SMS.
You can use this link to track your shipment’s real-time status.

If your tracking link is not updated for more than 48 hours, please contact our support team.

6. Address & Delivery Attempts

  • Please ensure your shipping address, pin code, and contact details are accurate while placing the order.

  • Incorrect or incomplete information may cause delays or failed deliveries.

  • In case of a missed delivery attempt, the courier will try again or contact you for assistance.

7. International Shipping

Currently, we deliver only within India.
International shipping options will be announced soon — stay tuned through our website or social media updates.

8. Damaged or Missing Items

If your order arrives damaged, leaking, or incomplete, please contact us within 48 hours of delivery with:

  • Your order number

  • Photographs of the package and product

Our support team will assist you promptly with a replacement or refund, as applicable.

9. Delays Beyond Our Control

While we strive for timely deliveries, John Warren is not liable for delays caused by:

  • Courier delays or route issues

  • Natural calamities or lockdowns

  • Incorrect shipping details provided by the customer

We will, however, make every effort to ensure your order reaches you as soon as possible.

10. Contact Us

For any shipping or delivery-related queries, please reach out to us at:
📧 support@johnwarren.com
🌐 https://johnwarrenluxury.com