Terms of service

Welcome to John Warren (“we,” “our,” “us”).
These Terms & Conditions govern your use of our website https://johnwarrenluxury.com  (the “Site”) and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. General Information

John Warren is an online perfume brand offering premium fragrances and related products.
By visiting or purchasing from our website, you agree that:

  • You are at least 18 years old (or using the website under parental supervision).

  • You will use the website only for lawful purposes.

  • All information you provide is true, accurate, and complete.

We reserve the right to modify, update, or terminate any part of the website or these Terms at any time without prior notice.

2. Products and Descriptions

We strive to display accurate product information, including descriptions, images, and pricing.
However, slight variations in color or packaging may occur due to photography or screen settings.
All products are subject to availability. We reserve the right to discontinue or limit quantities at any time.

3. Pricing and Payments

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • We accept major payment methods via secure gateways.

  • Payment must be completed at checkout before your order is processed.

  • In case of pricing errors, we reserve the right to cancel or adjust the order with prior notice.

4. Shipping and Delivery

  • Orders are processed within 2–4 business days after confirmation.

  • Delivery times may vary based on location and courier availability.

  • Once shipped, you’ll receive a tracking link via email or SMS.

  • We are not responsible for delays caused by courier partners, natural events, or incorrect addresses provided by the customer.

For more details, please refer to our Shipping Policy (if available).

5. Returns, Exchanges & Cancellations

Due to the nature of our products (perfumes and personal care items), returns or exchanges are accepted only in the following cases:

  • You received the wrong product

  • The item arrived damaged or defective

To initiate a return, please contact us within 48 hours of delivery with order details and proof (images/videos).
We reserve the right to inspect and verify the returned product before issuing a refund or replacement.

Note: Opened or used perfumes cannot be returned due to hygiene reasons.

6. Intellectual Property

All content on this website—including text, images, graphics, logos, product designs, and layout—is the property of John Warren and protected under copyright laws.
You may not reproduce, modify, or distribute any content without prior written consent from us.

7. User Accounts

When creating an account on our website, you are responsible for maintaining the confidentiality of your login details.
You agree to notify us immediately of any unauthorized access to your account.

8. Limitation of Liability

We make every effort to ensure smooth and secure shopping. However, John Warren shall not be held liable for:

  • Any indirect, incidental, or consequential damages arising from use of the website or products.

  • Delays or interruptions due to factors beyond our control.

All products should be used as directed. We are not responsible for allergic reactions or misuse.

9. Third-Party Links

Our site may contain links to external websites for your convenience. We are not responsible for their content, privacy policies, or practices.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of [your city, e.g., New Delhi], India.

11. Contact Us

For questions, feedback, or legal concerns, please contact:
📧 support@johnwarren.com
🌐 https://johnwarrenluxury.com